Privacy Policy

Last updated: December 17, 2025

1. Information We Collect

a. Personal Information You Provide

We collect information you voluntarily provide, including:

• Email address (for account management and licensing)
• Support inquiries (if you contact us)

b. Prompts and Requests

When you use the AI features of VEXpert, your prompts and related usage data are logged. This data is used to:

• Improve AI responses and system accuracy
• Guide product development
• Enhance overall service quality

c. Payment Information

We do not collect or store payment card details or billing addresses. All payments are processed securely by our third-party provider (Polar.sh). Payment data is managed exclusively by Polar.sh under their privacy practices.

2. How We Use Information

We use collected information to:

• Provide and operate the VEXpert service
• Manage your subscription and licensing
• Improve and personalize AI features
• Communicate service updates and respond to support queries
• Comply with legal obligations

We will not use your information for marketing purposes without your explicit consent.

3. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information only when:

• Required by law enforcement or legal process
• Necessary to comply with legal obligations
• Required to protect our rights or the safety of users

No prompt data is shared with third parties for commercial use.

4. Data Retention

We retain:

• Email addresses as long as your account exists
• Prompt logs for product improvement and analytics

If you request deletion or account termination, we will remove your personal data within a reasonable timeframe, subject to legal retention requirements.

5. Third-Party Services

VEXpert integrates with third-party services:

Payment Processing

Polar.sh handles all payment collection and processing. Please review their privacy policy for details on how they handle your payment information.

AI Processing

Your prompts are processed using AI services powered by Anthropic (Claude). Prompt data is transmitted securely and used only for generating responses. We recommend reviewing Anthropic's privacy policy for their data handling practices.

6. Security Measures

We implement reasonable technical and organizational safeguards to protect your data, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure storage practices
• Access controls and authentication

However, no system is completely secure. Use of VEXpert is at your own risk.

7. Your Rights and Choices

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Unsubscribe from communications
• Object to data processing (where applicable)

For EU/EEA Users (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under GDPR, including:

• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at: support@vexpert.tools

8. Cookies and Analytics

We may use cookies and similar technologies to improve user experience and analyze usage patterns. You can control cookie preferences through your browser settings.

9. Children's Privacy

VEXpert is not intended for users under the age of 13. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted online with a revised "Last updated" date. We encourage you to review this policy periodically.